TERMS & CONDITIONS
At Ruya, we want every part of your experience with us to feel as considered as the pieces we create. These Terms & Conditions outline how our website and orders work and help us provide a clear and seamless experience for every customer.
01 — Our Products
Ruya makes every effort to present our garments as accurately as possible through our photography, descriptions and product details.
Please note that colours may appear slightly different depending on lighting, photography and your screen settings. Small variations in fabric texture, print placement or handcrafted detailing may also occur and are a natural part of individually crafted garments.
02 — Product Availability
Our collections are produced in limited quantities and availability may vary.
If a product becomes unavailable, we will do our best to communicate this with you promptly. Ruya also reserves the right to update, discontinue or limit the availability of any product.
03 — Pricing
All prices displayed on our website are subject to change.
While we take care to ensure that all pricing and product information is accurate, occasional errors may occur. If an error affects your order, we will contact you and work with you to find an appropriate resolution.
04 — Your Order
When you place an order with Ruya, you are requesting to purchase the selected piece.
Your order becomes confirmed once Ruya has accepted the order and the applicable payment requirements have been fulfilled.
In the unlikely event that we are unable to fulfil an order, we will contact you as soon as possible and assist you with the next steps.
05 — Information You Provide
To ensure that your order reaches you correctly and, where applicable, is made to the requested measurements, please provide accurate contact, delivery and measurement information.
If incorrect or incomplete information is provided, this may affect the processing, fit or delivery of your order.
06 — Made-to-Order Pieces
Made-to-Order pieces are created specifically for you. Once production has begun, changes to the order may no longer be possible.
For information regarding payments, preparation, delivery and exchanges, please refer to our relevant FAQs, Shipping Policy and Returns & Exchanges Policy.
07 — Our Creative Work
Everything that makes up the Ruya experience—including our name, logo, photography, campaign imagery, designs, written content and visual identity—is created for Ruya or used with permission.
We kindly ask that our creative work is not copied, reproduced, altered or used commercially without our written permission.
08 — Using Our Website
We want Ruya to remain a safe and enjoyable space for everyone. Our website should therefore only be used for lawful, personal purposes.
Please do not attempt to interfere with the website, access information that is not intended for you, or reproduce our content without permission.
09 — Third-Party Services
We may work with trusted third-party platforms and service providers to support aspects of our website and order experience.
These services operate independently and may have their own terms and policies.
10 — Unexpected Circumstances
We will always do our best to fulfil our commitments to you. However, certain circumstances outside our reasonable control—such as natural events, government restrictions, technical disruptions or other unforeseen events—may occasionally affect our ability to do so.
Where this happens, we will make reasonable efforts to keep you informed.
11 — Updates to These Terms
As Ruya grows, our website, services and processes may evolve. We may therefore update these Terms & Conditions when necessary.
Any revised terms will be published on this website.
12 — We're Here to Help
If you have any questions about these Terms & Conditions or anything relating to your order, please reach out to Ruya through the official contact details provided on our website.