PRIVACY POLICY
At Ruya, we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order.
01 — Information We Collect
We may collect information necessary to process and fulfil your order, including your name, contact details, billing and delivery address, order information, and size or measurement details provided for Made-to-Order garments.
Payment information is processed through secure payment providers, and Ruya does not intentionally retain complete payment card details.
02 — How We Use Your Information
Your information is used to:
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Process and fulfil orders
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Arrange delivery and provide order updates
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Communicate with you regarding your purchase
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Assist with customer-service enquiries
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Prepare Made-to-Order garments
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Improve our website and customer experience
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Meet applicable legal requirements
03 — Sharing Information
We may share necessary customer information with trusted third-party service providers involved in payment processing, website services and order delivery.
Information is shared only where reasonably necessary to provide these services.
04 — Data Protection
Ruya takes reasonable measures to protect your personal information from unauthorised access, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
05 — Cookies
Our website may use cookies and similar technologies to support essential functionality and understand website usage.
Cookie preferences may be managed through your browser settings.
06 — Your Information
You may contact Ruya to request access to or correction of personal information we hold about you, subject to applicable requirements.
For privacy-related enquiries:
[Official Ruya Email Address]
07 — General
Ruya may revise this Privacy Policy from time to time to reflect changes in our services, website, technology or business practices.
Any revisions will be published on this website, and the updated policy will apply from the time it is posted.